Terms of service

Welcome to Copter and our website, www.copter.com. These general terms of use (the Terms) apply when you as a consumer place an order via www.copter.com and associated pages (The Website).

The terms constitute an agreement between you and Copter AB, org. no. 556797-2376, Kumla-Frasses gata 2A, 692 33 Kumla (Copter or We). By using the Website and making purchases on the Website, you agree to the following Terms. We ask you to carefully read the Terms before further use of the Website.

Sales on the Website are primarily aimed at you as a consumer, but also serve as a sales channel for Copter’s partners such as retailers and corporate customers.

 

Personal Information

When you shop on the Website, We will save some of your personal information so that you can complete your purchase. You have the right to request access to your data and have it deleted, or if any information is incorrect, you can have it changed. Copter does not store or handle bank or credit card information.

We use cookies, for example to improve your experience of the Website.

You can read more about how We use personal information and cookies in Copter’s Privacy Policy.

 

Prices, fees and payment

When We have received an order from you, We will send a confirmation to your email address. It is therefore important that you enter the correct information when placing an order. We recommend that you save the confirmation to facilitate any contacts with our customer service. The confirmation also constitutes your receipt.

By making a purchase on the Website, you confirm that you have reached the age of 18. We reserve the right to refuse or change your order in individual cases, for example if you have provided incorrect personal information and/or have payment remarks.

We accept bank or credit cards such as VISA, Mastercard and other local payment options. Purchases through invoice are administered by Klarna and can be used by customers in the markets where Klarna is represented. We own the right to charge for purchases in connection with the order, unless invoice payment or other similar payment method is chosen by you and approved by Copter.

In cases when invoice payment or partial payment is chosen, our partner may perform a credit check. In such a case, you will be informed. Copter reserves the right not to always offer all payment methods, or to change payment methods if the one you have chosen for any reason does not work at the time of purchase. Copter is not responsible for any currency conversion costs that your bank or credit card company may apply when you pay in your country’s currency.

Goods shipped within the EU are shipped according to DDP (Delivery Duty Paid) i.e. customs cleared. This means that all applicable import taxes and customs duties are included in the sales price. If an order is made from a country outside the EU, the prices are exclusive of VAT. Goods sent to countries outside the EU may incur VAT and customs duties when they reach the recipient’s country. In these cases, the recipient is responsible for the fees. VAT will be based on your total order value, regardless of whether your order is covered by a promotion. It should be noted that Copter has no control over these fees and cannot predict the exact amount for each country. If you have questions regarding VAT or customs fees, please contact the Swedish Customs for further information.

 

Promotions and offers

Copter may offer promotions on the Website that have more favorable terms than those stated in these Terms, e.g. discounts or extended right of withdrawal. These more favorable terms apply as long as the promotion is active for the specific items listed. We reserve the right to withdraw such promotions at any time. Upon termination or revocation of a promotion, these Terms apply without modification. Offers on specific products on the Website are valid for a limited time.

After a purchase on the Website has been made, Copter will not make any adjustments to the amount you paid, unless you have received the wrong price due to technical problems or errors on the Website.

For promotions such as ”buy one get one free”, you must always make a full return to get a refund, which means that you return all products received during the promotion. If you have participated in a promotion where you received a discount on your purchase because the total amount exceeded a certain amount, your refund will be adjusted according to the terms that applied to the promotion that was the subject of your purchase. Copter’s discount codes cannot be used in combination with other discounts or offers on the Website unless otherwise stated.

 

Delivery and cancellation

We deliver our products worldwide (where our international delivery partners deliver) and the estimated delivery date depends on the country and the delivery option you choose. Items that are in stock are normally delivered within the number of working days specified on the Website.

If you feel that the delivery of a product is unusually delayed, which leads to you no longer wanting to complete the purchase, it is your responsibility to complete a cancellation of the purchase. Contact Copters customer service. A cancellation is not valid until a confirmation has been received from us. In the event that your order has already been processed by Copter, you must receive the order. This does not limit your right to cancel the purchase and return your order.

If a product is no longer sold, Copter has the right to cancel the purchase and make a refund. In cases where a corresponding product is available, you will be contacted with information about the replacement item. Copter’s liability for errors in connection with delivery is limited in accordance with the applicable delivery terms for the current delivery and what follows from these Terms.

If the order is delivered to a package agent and you do not pick it up on time, we reserve the right to charge a fee to cover any additional costs. If your product has been damaged during transport, you must notify Copter’s customer service as soon as possible.

 

Right of withdrawal

You are entitled to a full refund for your purchase within 14 days of receiving your order by returning your product. The product must be returned in new condition and in its original packaging. You have the right to carefully open the packaging to inspect the product. If the product and/or packaging has been damaged as a result of handling that is not justified by the usual examination, we have the right to charge for the decrease in value that has arisen. Returns can not be made in store through any of our retailers.

Keep in mind that if you have chosen to pay by invoice, the 14 days on the invoice will start running from the day the package is sent from us. You are liable for payment during the entire return process.

Contact Copter’s customer service to report a return. They will then provide information on how the return is to be handled.

Copter will refund your returned item as soon as we have received your return, or as soon as you have shown that the item has been returned, e.g. through a submission receipt. The refund can take up to 10 weekdays. The refund will be made via the payment option you chose when you made your purchase, provided that nothing else has been agreed or deemed necessary. Please note that you pay the shipping for your return package.

 

Warranty and complaint

Copter offers one (1) year warranty for all products sold on the Website. The warranty covers manufacturing defects. Note that Copter’s warranty does not cover defects and damages caused by;

• external circumstances such as loss, theft, fire, water or other liquids;
• incorrect use, negligence such as hits, dents, crush damages, drops, etc .;
• aesthetic changes due to normal wear and tear and aging e.g. minor scratches etc .;
• accidents or unauthorized repair or modification of the product not performed by Copter.

Note that this warranty does not apply if you have not followed care advice and instructions. This warranty does not limit or replace more favorable terms by law.

It is important that you as a customer carefully examine the product when you receive it. You file a complaint of your product by contacting Copter’s customer service.

Once we have received your complaint, we process it and return with further instructions. We recommend that you send your claim as soon as possible after you have noticed the damage or error.

Defective products returned to us must be treated with care. Regardless of the reason for return, it is of great importance that the product is packaged so that it cannot be damaged during transport. If an item is to be replaced, this is done for a product of the corresponding model. If a certain product is no longer in the range, the customer is entitled to a refund.

 

Disclaimer

Copter reserves itself for sellouts as well as any image errors and writing typos on the Website, such as errors in product description or technical specification, incorrect prices, incorrect discount codes, and price adjustments (such as changed prices from suppliers or changes in currencies) or incorrect information regarding whether an item is in stock. Copter reserves the right to correct any errors and to change or update the information at any time. If an incorrect price has been entered for an item that you have ordered, we will cancel the order and of course notify you.

All image information on the Website is to be considered as illustrations only. Such illustrations cannot be guaranteed to reflect the goods you receive or the exact appearance, features or origin of the goods.

The website, and all content on it, is owned by Copter or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Copter.

Copter is not liable for damage to other objects caused by your use of the purchased products or loss of you caused by the same provided that your use has been made in accordance with applicable user instructions and with proper care.

You are responsible for checking that your product is not defective before you start using it

Our liability to you for any losses or damages that arise in connection with your order on the Website is limited to the total amount of your order. Copter has no responsibility for indirect losses.

 

Ownership

All products sold via the Website remain the property of Copter until full payment has been received. All attempted fraud will be reported to the authorities. Copter reserves the right to cancel a purchase if fraud is suspected.

 

Force majeure

In the event of war, war-like event, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster, pandemic or similar event, technical problems, failure of electricity / telecommunications / data connections or other communication and failure or delay in services from a subcontractor due to circumstances stated here, Copter is free from liability in the event that We due to such circumstances can not perform what has been agreed between you and us in connection with your purchase. These circumstances shall constitute grounds for exemption which entail exemption from damages and other sanctions. If this happens, we will try to inform you as soon as possible. In the event of a dispute, we will of course follow decisions made by the National Board for Consumer Disputes (ARN).

 

Applicable law and jurisdiction

Swedish law applies to these Terms and your use of this Website. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction in disputes arising out of these Terms or your use of the Website, except in cases where Copter itself chooses to take legal action against a consumer where it is domiciled.

If any term of these Terms of use is found to be invalid or not applicable, in whole or in part, then the term in question shall be applicable to the extent permitted by applicable law. The remaining terms of these Terms of use shall be applied and have full effect and are not affected by the above in any way.

 

Alternative Dispute Resolution Board

If a dispute arises between you as a customer and Copter and we do not succeed in resolving the dispute, you can turn directly to the National Board for Consumer Disputes, via www.arn.se, where more information is available. You can also send your complaint to the their postal address, ARN, Box 174, 101 23 Stockholm. National Board for Consumer Disputes is an approved board for alternative dispute resolution and is subject to Directive 2013/11 / EU on alternative dispute resolution in consumer disputes.

 

Change of conditions

Copter reserves the right to make changes to these Terms at any time. All changes to these Terms will be posted on the Website. Changes take effect from the time they are posted on the Website.

 

Business information

Copter AB
Kumla-Frasses gata 2A
692 33 Kumla

Contact information:
Copter’s customer service: salessupport@copter.com

These Terms were last updated on 2021-02-19.